The Dandelion Hideaway has been awarded a VisitEngland ROSE award in Recognition Of Service Excellence. This brand new award from VisitEngland is only given to 100 properties each year that are deemed to go the extra mile to provide excellent customer service.
The Dandelion Hideaway launched in 2011 and set out to offer the very best Glamping experience. Accommodation is in six secluded safari style canvas cottages with vintage chic interiors, roll top baths, wood burning stoves and even a wood burning hot tub. Guests are encouraged to get hands on with a range of complimentary farm activities. There is an honesty shop, where guests can buy local produce, and Sharon will prepare a home cooked stew to be waiting in the wood burning stove.
Sharon Earp commented, “We are thrilled to be the only Glamping accommodation to get this exclusive recognition from VisitEngland. John and I love seeing the pleasure guests get from staying on the farm and we are always delighted that so many return each season.”
The Dandelion Hideaway is also the first Glamping enterprise to be awarded a coveted VisitEngland Award (2015, 2014), as well as receiving the Leicestershire Tourism Self-Catering Award for four years in a row (2014, 2013, 2012, 2011). In addition, The Dandelion Hideaway was shortlisted by The Family Traveller Magazine in the best self-catering category in October 2015.
The Rose award process involves an annual VisitEngland quality assessment with observations, plus other evidence, including assessing online customer reviews. The final judging panel also looked for innovation that set the business apart, such as facilities or services to make the customer’s stay really special.